Return & Refund Policy

At Yanshora, every piece of jewelry is carefully inspected, quality-checked, and securely packed before it is shipped to ensure it reaches you in perfect condition. As our products are thoroughly inspected before dispatch, all online purchases are considered final, and we do not accept returns, exchanges, or refunds under normal circumstances.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order by emailing hello@yanshora.com along with your order number and supporting evidence.

To help us investigate your request, an unboxing video is mandatory. Claims submitted without an unboxing video cannot be processed. The unboxing video must:

• Clearly show the sealed package from all sides before opening (360° view).
• Capture the entire unboxing process in one continuous recording.
• Be free from any cuts, edits, pauses, or interruptions.

Once your request is reviewed and approved, we will provide instructions for returning the product, if required.

Return Conditions

If your return request is approved, the product must:

• Be unused and unworn.
• Be returned in its original packaging.
• Include all tags, accessories, and complimentary items (if any).
• Be in the same condition in which it was delivered.

After we receive and inspect the returned product, any approved refund or replacement will be processed within 3 business days.

Non-Returnable Items

Yanshora does not accept returns, exchanges, or refunds for:

• Change of mind.
• Incorrect size or color selected during purchase.
• Damage caused by improper handling, misuse, accidents, or incorrect storage after delivery.
• Normal wear and tear.
• Products that have been worn, altered, or damaged after delivery.
• Requests made more than 48 hours after the order has been marked as delivered.

Refunds

If a refund is approved, it will be processed to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Contact Us

If you have any questions about your order or this Return & Refund Policy, we're here to help.

Yanshora Customer Support
Email: hello@yanshora.com

Thank you for shopping with Yanshora.